ServiceNow Integrations
Integrate ServiceNow into your toolchainwith Planview Hub
Planview Hub provides scalable, sophisticated near real-time integrations with ServiceNow and your toolchain to remove manual efforts and overhead. Our intuitive, no-code application allows admins to implement integration scenarios quickly and easily, tailored to your specific needs. Planview Hub is 4x faster to set up and 10x easier to maintain and scale than any other integration solution out there. Learn more about some common ServiceNow integrations.
Learn more about ServiceNow integrations
Atlassian Jira and ServiceNow Integration
Why Integrate Jira and ServiceNow?
If your development and support teams are wasting valuable time trying to keep records up to date in multiple systems and sending emails and messages to follow up on details and statuses, it’s time for integration.
Integration between ServiceNow and Jira enables customer support and development teams to collaborate seamlessly in real-time to improve resolution speed and customer satisfaction.
Jira and ServiceNow Benefits
- Save time for your team members: Eliminate data duplication or swivel-chairing between tools
- Boost collaboration: Get updates, exchange comments, and send screenshots instantly
- Resolve production issues faster: Automate the flow of issues between support and dev
- Improve data accuracy and quality: Avoid human error and poor data fidelity
- Automate traceability: Sit back and let the integration insert backlinks for seamless compliance
- Provide more autonomy: Allow each role to use the tool that best meets their needs
Synchronize work items like incidents, problems, tickets, issues, bugs, defects from ServiceNow directly to the right development team in Jira, and exchange subsequent updates with support engineers in seconds.
See how to integrate Jira and ServiceNow
See how you can automate data exchange between tools to solve customer problems faster. Integration makes status updates, default and custom fields, comments, attachments, and relationships visible in both tools instantly.
Watch this demo to see how:
- An incident in ServiceNow flows to Jira as a bug to be addressed
- Attributes, default and custom fields, attachments, comments, relationships, and status updates are exchanged in real-time from within their tools
- A collaborative environment is created through synchronizing comments and files
- Traceability and Visibility are established, resulting in increased efficiency and value
- Planview Hub’s model-based integration allows for fast and easy integration setup
Atlassian Jira, ServiceNow, and Microsoft Azure DevOps Integration
Why integrate Jira, Azure DevOps, and ServiceNow?
If your development and support teams are wasting valuable time trying to keep records up to date in multiple systems and sending emails and chat messages to follow up on details and statuses, it’s time for integration.
Integration creates a streamlined issue escalation process that keeps teams aligned, no matter where they work. Synchronize work items like incidents, problems, tickets, issues, bugs, defects, and more directly to the right development team and exchange updates with the support engineer within seconds.
Jira, Azure DevOps, and ServiceNow Benefits
- Save time for your team members: Eliminate data duplication or swivel-chairing between tools
- Resolve production issues faster: Automate the flow of issues between support and dev
- Improve data accuracy and quality: Avoid human error and poor data fidelity
- Automate traceability: Sit back and let the integration insert backlinks for seamless compliance
- Provide more autonomy: Allow each role to use the tool that best meets its need
Improve resolution times and customer satisfaction with fast, scalable, and reliable integration.
See how to integrate Jira, ServiceNow, and Azure DevOps
See how you can automate data exchange between tools to improve collaboration between development and support teams. Integration makes status updates, default and custom fields, comments, attachments, and relationships visible in all tools instant.
Watch this demo to see how:
- An incident in ServiceNow flows to Atlassian Jira as a bug, however the team realizes this bug needs to be addressed by a team utilizing Azure DevOps, and the bug flows to them
- Attributes, default and custom fields, attachments, comments, relationships, and status updates are exchanged in real-time across all tools
- A collaborative environment is created through synchronizing comments and files
- Traceability and Visibility are established, resulting in increased efficiency and value
- Planview Hub’s model-based integration allows for fast and easy integration setup
ServiceNow and IBM EWM Integration
Why Integrate ServiceNow and IBM EWM?
The integration of ServiceNow with IBM Engineering Workflow Management (EWM) creates a powerful synergy between IT service management and engineering project management. This connection is essential in environments where engineering projects depend on IT infrastructure and services. It ensures that engineering teams can rapidly address IT-related issues within their projects, and IT teams can prioritize requests based on project needs. Such integration is vital for organizations where engineering projects are critical to business success and require tight integration with IT service processes.
ServiceNow and IBM EWM Integration Benefits
By integrating ServiceNow with IBM EWM, you enable seamless collaboration between IT service management and engineering, ensuring that projects progress smoothly and efficiently:
- Address IT Issues Promptly: Directly log and manage IT issues within engineering projects for quicker resolution.
- Improve Project Oversight: Achieve a comprehensive understanding of how IT incidents impact engineering projects.
- Facilitate Team Communication: Establish clear channels between IT and engineering teams to improve project outcomes.
- Automate Workflows: Reduce manual work through automatic data synchronization between ServiceNow and IBM EWM.
- Prioritize IT Services: Ensure that IT incidents crucial to engineering projects are resolved first, optimizing project timelines.
Enhance the synergy between IT service management and engineering project management, driving project success and operational efficiency.
See how to integrate ServiceNow and IBM EWM
Unveil the power of streamlined collaboration by automating data exchange between ServiceNow and IBM Engineering Workflow Management (EWM). This integration is a game-changer for teams aiming to bridge the gap between IT service management and complex development workflows. Facilitate the seamless, bidirectional flow of incidents, change requests, work items, and test artifacts, ensuring that every team member is on the same page. By synchronizing updates, custom fields, comments, attachments, and dependencies instantly, you empower your teams to operate with unprecedented efficiency and clarity. Transform your project management and development processes, and watch as your teams achieve accelerated delivery timelines and enhanced productivity.
Watch this demo to see how:
- An issue logged in ServiceNow is seamlessly transitioned to IBM Engineering Workflow Management (EWM) as a work item under a specified project.
- Work items in IBM EWM, including tasks, epics, and stories, are synchronized back to the corresponding incident or problem in ServiceNow, maintaining a cohesive workflow.
- Critical updates such as status changes, priority adjustments, and assignee updates are reflected in real-time across both platforms, ensuring a unified view for all stakeholders.
- Planview Hub’s model-based integration simplifies the setup process, enabling a quick and efficient integration between ServiceNow and IBM EWM, enhancing collaboration and productivity across your IT and development teams.
ServiceNow and Microsoft Azure DevOps Integration
Why Integrate Azure DevOps with ServiceNow?
If your development and support teams are wasting valuable time trying to keep records up to date in multiple systems and sending emails and chat messages to follow up on details and statuses, it’s time for integration.
ServiceNow and Azure DevOps Integration Benefits
With integration, you can align your teams and enable the seamless flow of data from tool to tool, without any of the overhead:
- Save time for your team members: Eliminate data duplication or swivel-chairing between tools
- Boost collaboration: Get updates, exchange comments, and send screenshots instantly
- Resolve production issues faster: Automate the flow of issues between support and dev
- Improve data accuracy and quality: Avoid human error and poor data fidelity
- Automate traceability: Sit back and let the integration insert backlinks for seamless compliance and navigation
- Provide more autonomy: Allow each role to use the tool that best meets their need
Solve customer issues faster with an integrated issue escalation process. Synchronize work items like incidents, problems, tickets, issues, bugs, defects, and more directly to the right development team and exchange updates with the support engineer within seconds.
See how to integrate ServiceNow and Azure DevOps
See how you can automate data exchange between tools to improve collaboration between support engineers and developers. Integration makes status updates, default and custom fields, comments, attachments, and relationships visible in both tools instantly.
Watch this demo to see how:
- An incident in ServiceNow flows to Azure DevOps as a bug to be addressed
- Attributes, default and custom fields, attachments, comments, relationships, and status updates are exchanged in real-time from within their tools
- A collaborative environment is created through synchronizing comments and files
- Traceability and Visibility are established, resulting in increased efficiency and value
- Planview Hub’s model-based integration allows for fast and easy integration setup
ServiceNow and AdaptiveWork Integration
Why Integrate ServiceNow and AdaptiveWork?
ServiceNow, a powerhouse in IT service management, and AdaptiveWork, a leading project management solution, represent two critical aspects of enterprise operational efficiency. Integrating these platforms bridges the gap between IT service requests and project execution, ensuring that initiatives born from service incidents are tracked and executed efficiently. In environments where IT services directly impact project priorities and resources, this integration enables a seamless transition from issue resolution to project initiation and management. It’s especially beneficial in scenarios where IT incidents reveal opportunities for improvement projects or when strategic initiatives require IT support.
ServiceNow and AdaptiveWork Integration Benefits
With the integration of ServiceNow and AdaptiveWork, your organization can streamline operations and foster a more efficient project management environment, eliminating manual effort and improving overall project outcomes:
- Streamlined Workflow from ITSM to Project Execution: Automatically convert ServiceNow tickets into AdaptiveWork projects or tasks, ensuring swift action on IT-related projects.
- Enhanced Visibility Across IT and Project Management: Provides stakeholders with a comprehensive view of IT incidents and their impact on project timelines and resources.
- Improved Resource Allocation: Enables more efficient allocation of resources by providing visibility into project demands stemming from IT service requests.
- Synchronized Data for Better Decision Making: Keep project statuses and IT service records up-to-date, offering real-time insights for informed decision-making.
- Automated Communication Channels: Facilitate direct communication between IT and project teams, enhancing collaboration and efficiency.
Bridge the gap between IT service management and project execution, ensuring that your organization can rapidly respond to and manage IT-related projects with heightened efficiency and precision.
See how to integrate ServiceNow and AdaptiveWork Integration
Unlock the power of integrated IT service management and project management by connecting ServiceNow with AdaptiveWork. This integration bridges the gap between IT service requests and project execution, enabling a seamless flow of information and tasks. Streamline your processes by synchronizing incidents, service requests, project tasks, and milestones, ensuring that your IT and project management teams are always in sync. Enhance efficiency, reduce response times, and foster a collaborative environment with this dynamic integration.
Watch this demo to see how:
- ServiceNow incidents and service requests are automatically transformed into tasks and milestones in AdaptiveWork, aligning IT services with project goals.
- AdaptiveWork’s project updates, including task completions and milestone achievements, are instantly reflected in ServiceNow, ensuring up-to-date IT service tracking.
- Bidirectional synchronization of comments, attachments, and custom fields between ServiceNow and AdaptiveWork, promoting effective communication and collaboration.
- Planview Hub’s model-based integration offers a flexible and efficient setup, tailored to fit your unique operational needs.
ServiceNow and AgilePlace Integration
Why Integrate ServiceNow and AgilePlace?
Combining ServiceNow’s ITSM capabilities with AgilePlace’s agile project management features addresses the increasingly agile nature of IT operations and project management. This integration is crucial for organizations adopting agile methodologies across IT and development teams, requiring a fluid exchange of information between service management tasks and agile boards. It supports the agile transformation by aligning IT service delivery with agile project timelines, enhancing the responsiveness to change and facilitating a continuous delivery pipeline.
ServiceNow and AgilePlace Integration Benefits
Integrating ServiceNow with AgilePlace allows your teams to adapt quickly and manage projects in an agile framework, enhancing responsiveness and fostering an environment of continuous improvement:
- Facilitate Agile Responses: Convert IT service tickets into AgilePlace work items to align with agile methodologies.
- Unify IT and Agile Views: Maintain visibility into how IT services are managed within agile processes.
- Encourage Team Collaboration: Provide a platform for IT and agile teams to communicate effectively.
- Prioritize Efficiently: Ensure critical IT incidents are integrated into the agile planning process.
- Enable Full Traceability: Link IT service actions with agile work for clear audit trails and compliance.
Accelerate the agile transformation within your organization by seamlessly connecting IT service management and agile project management, promoting an agile culture across teams.
See how to integrate ServiceNow and AgilePlace Integration
Discover the transformative potential of automating data exchange between ServiceNow and AgilePlace, designed to elevate the synergy between IT service management and agile project teams. Seamlessly automate the bidirectional flow of incidents, problems, user stories, and tasks, fostering a dynamic and responsive environment. This integration empowers your IT and development teams to align their workflows, ensuring that updates, custom fields, comments, attachments, and task dependencies are synchronized in real-time. Enhance your team’s ability to respond to IT demands swiftly, streamline agile project management, and drive productivity to new heights.
Watch this demo to see how:
- Incidents and problems logged in ServiceNow are automatically converted into user stories or tasks in AgilePlace, ensuring a cohesive workflow.
- AgilePlace updates, including sprint changes and task completions, are reflected in ServiceNow, keeping IT service management in the loop.
- Real-time synchronization of comments, attachments, and status updates between ServiceNow and AgilePlace, enhancing communication and transparency.
- Planview Hub’s model-based integration streamlines the setup process, allowing for a customized integration experience.
Planview Hub delivers software integrations for every tool in your value stream
Get more people building software and less people manually duplicating information between tools. With Planview integrations, you can restore tens of thousands of hours of productivity to your workforce. Let teams work in their tools of choice and let Planview take care of the data exchange.
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