Case State Changes: Auto-Fill Lifecycle Fields
Remplissez automatiquement les champs Résolu par, Date de résolution, ainsi que les autres champs du cycle de vie d'un dossier lors de l'actualisation de son statut.
About This App
Remplissez automatiquement les champs Résolu par, Date de résolution, ainsi que les autres champs du cycle de vie d'un dossier lors de l'actualisation de son statut.
Workflow Rules List
| Entity | Rule Name | Description |
|---|---|---|
| All Case Types | Fill Resolution Life Cycle Fields Automatically | The following workflow rule feeds in automatically the life cycle fields (resolved by, resolved date) when state was changed to Resolved |
| All Case Types | Fill in Opened By life cycle fields automatically | The following workflow rule feeds in automatically the Opened By and Opened Date when state is updated to Opened |
| All Case Types | Automatically fill in Reopen life cycle fields | The following workflow rule feeds in automatically the Reopened By and Reopen Date when state is updated to Opened from any other state rather than submitted |
| All Case Types | Fill in close life cycle fields automatically | The following workflow rule feeds in automatically the Closed By and Closed Date when state is updated to Closed |
| All Case Types | Fill in automatically reject life cycle fields | The following workflow rule feeds in automatically the Rejected By and Reject Date when state is updated to Opened |
| All Case Types | Fill in automatically defer life cycle fields | The following workflow rule feeds in automatically the Deferred By and Defer Date when state is updated to Opened |