Case State Changes: Auto-Fill Lifecycle Fields
Automatically fill in a Case’s resolved by, resolved date as well as the rest of the lifecycle fields when the state is updated.
About This App
Automatically fill in a Case’s resolved by, resolved date as well as the rest of the lifecycle fields when the state is updated.
Workflow Rules List
| Entity | Rule Name | Description |
|---|---|---|
| All Case Types | Fill Resolution Life Cycle Fields Automatically | The following workflow rule feeds in automatically the life cycle fields (resolved by, resolved date) when state was changed to Resolved |
| All Case Types | Fill in Opened By life cycle fields automatically | The following workflow rule feeds in automatically the Opened By and Opened Date when state is updated to Opened |
| All Case Types | Automatically fill in Reopen life cycle fields | The following workflow rule feeds in automatically the Reopened By and Reopen Date when state is updated to Opened from any other state rather than submitted |
| All Case Types | Fill in close life cycle fields automatically | The following workflow rule feeds in automatically the Closed By and Closed Date when state is updated to Closed |
| All Case Types | Fill in automatically reject life cycle fields | The following workflow rule feeds in automatically the Rejected By and Reject Date when state is updated to Opened |
| All Case Types | Fill in automatically defer life cycle fields | The following workflow rule feeds in automatically the Deferred By and Defer Date when state is updated to Opened |