Service Level Agreement Manager
Automatically route issues by category, severity, and state.
About This App
Automatically set an issue’s due date based on it’s creation date and severity/ priority (e.g. critical = creation date + 1 day , high = creation date + 2 days, else = creation date + 7 days).
Workflow Rules List
Entity | Rule Name | Description |
|---|---|---|
All Issue Types | SLA – Automatically set the issue’s | The following workflow rule sets the issue’s due date automatically, according to its severity: |